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作者 runacat (貓尾巴)
標題 Re: [黑特] Helldivers2  就是個世界級狗屎
時間 Sun May  5 15:12:53 2024

在繁體中文社區蹲了整個中午都沒有看到詳盡的退款成功案例及心得分享

所以我跑到外網社區看成功案例是怎麼進行的

https://tieba.baidu.com/p/9004198990?pn=1#150222286352l
【图片】137小时成功退款【helldivers吧】_百度贴吧
137小时成功退款..小作文就吧里一直转的那个致Steam客服团队：请求特别考虑一关于《HELLDIVERS™  2》因政策变更导致的退款申请尊敬的客服团队，我写信是希望能够获得您们的特别考虑，针对我于2 月 7 日购买的《 ...

 

https://www.reddit.com/r/Helldivers/comments/1ck5tfr/steam_refund_status_
update_success/

https://www.reddit.com/r/Helldivers/comments/1cjjzjo/if_you_are_planning_on_
refunding_through_steam/

數個成功案例都是走人工客服審核的路徑，先說明如何啟用人工客服審核

1. 開啟steam用戶端

2. 左上方點選「說明」-> 「steam 客服」

3. 下拉並點選「steam社群」

4. 選擇「我有其他未列在此處的問題需要協助。」

5. 選擇「聯絡steam 客服」

就可以開始撰寫你的退款小作文了

以下提供退款成功案例分享者提供或基於社群建議修改的範本

中文版
致Steam客服團隊：關於《HELLDIVERS™  2》因政策變更導致的退款申請

尊敬的客服團隊，我寫信是希望能夠獲得您們的關注，針對我於[XX月XX日]購買的《
HELLDIVERS™  2》申請退款。

起初，我被遊戲宣傳中提到的靈活帳戶連結政策所吸引，即玩家可以自由選擇是否將
Steam帳戶與PlayStation Network(PSN)帳戶關聯。
基於這項說明，我欣然進行了購買。然而，近期遊戲發行商突然宣佈，遊戲將強制要求所
有使用者連結PSN帳戶方可進行遊戲，這與我購買時所瞭解並接受的條款產生了重大變化
。

(https://store.steampowered.com/news/app/553850/view/4196868529806518741?l=
HELLDIVERS™  2 - HELLDIVERS™  2 Account Linking Update - Steam News
[圖]
Attention Helldivers, Due to technical issues at the launch of HELLDIVERS™  2, we allowed the linking requirements for Steam accounts to a PlayStation  ...

 
english)
作為一個尊重使用者選擇的平台，我相信Steam同樣重視消費者的權益與購買時的預期相
符。
儘管我瞭解到Steam的標準退款政策是購買後14天內且遊戲時間不超過2小時，我的情況已
超出這一範圍，但我認為我的情況獨特且值得特殊考慮。
此政策變更相當於改變了我們之間的服務協議基礎，使我無法繼續在Steam平台上無阻礙
地享受這款遊戲，違背了我最初的購買意願。
鑑於上述情況，我懇請Steam團隊能夠理解我的立場，並考慮提供一次性的退款服務作為
對這一突發變更的合理應對。
我依然堅信Steam致力於保障消費者的權益，並期待您們能夠在這個問題上展現出一貫的
使用者支援精神。
為便於處理，我附上必要的購買資訊：· 遊戲名稱：HELLDIVERS™  2· 購買日期：（你的
購買日期）· 遊玩時間：已超過2小時，但因政策變更無法繼續遊戲· 交易號:（你的交易
號）我衷心希望我們能找到一個滿意的解決方案，並感謝您花時間審閱我的請求。期待您
的積極回覆

｛你的steam ID｝敬上

英文版

To the Steam Customer Support Team: to request special consideration regarding
 a refund for "HELLDIVERS™  2" due to a policy change.

Dear Customer Support Team,
I am writing to request your special consideration for a refund for "
HELLDIVERS™  2," which I purchased on [XX/XX/2024](購買日期).
Initially, I was attracted by the flexible account binding policy mentioned in
 the game's promotion, which stated that players could choose whether to link
their Steam account with the PlayStation Network (PSN) account.
Based on this information, I gladly made the purchase. However, the game
publisher recently announced that the game would require all users to bind
their PSN accounts to play, which is a significant change from the terms I
understood and accepted at the time of purchase.
The developers have announced that they will restrict my access to the game
unless I sign up for and use a third-party service and account. This
requirement was obfuscated at release and waived for three months, before it
was announced as a REQUIREMENT to continue to play the game at all.
(https://store.steampowered.com/news/app/553850/view/4196868529806518741?l=
english)
As a platform that respects user choice, I believe Steam also values consumer
rights and expectations at the time of purchase.
Although I understand that Steam's standard refund policy is within 14 days of
 purchase and with gameplay not exceeding 2 hours, my situation falls outside
of this range.
However, I believe my case is unique and worthy of special consideration. This
 policy change effectively alters the basis of our service agreement,
preventing me from enjoying the game on the Steam platform as intended,
contrary to my initial purchase intention.
Given the above circumstances, I urge the Steam team to understand my position
 and consider providing a one-time refund as a reasonable response to this
sudden change.
I still firmly believe that Steam is committed to safeguarding consumer rights
, and I hope you will demonstrate consistent user support in this matter. For
ease of processing, I have attached the necessary purchase information:
Game Name: HELLDIVERS™  2
Purchase Date: [XX(月)/XX(日)/2024]購買日期
Playtime: Exceeded 2 hours, but unable to continue playing due to policy
change
Transaction ID: [填Steam ID]

此外要提醒各位的是
1. 以上並不能百分百保證能退款，僅供參考不要抱太大的期待。

2. 現在是退款申請高峰期，可能會被退回申請多次或等待審核時間過長。

3. 如果你當初從第三方平台購買cdkey的話，要做好不能退款的準備。

4. 有建議說若依循自動退款審核途徑，選擇「退款至steam錢包」可使退款速度加快
   但我並不能保證其真假，所以只在這邊提一下。

--
※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 111.241.20.89 (臺灣)
※ 作者: runacat 2024-05-05 15:12:53
※ 文章代碼(AID): #1cDp5vWl (C_Chat)
※ 文章網址: https://www.ptt.cc/bbs/C_Chat/M.1714893177.A.82F.html
※ 同主題文章:
Re: [黑特] Helldivers2 就是個世界級狗屎
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Re: [黑特] Helldivers2 就是個世界級狗屎
05-04 09:59 Hazelburn
Re: [黑特] Helldivers2 就是個世界級狗屎
05-04 10:13 dahos
Re: [黑特] Helldivers2 就是個世界級狗屎
05-04 14:40 choulan
Re: [黑特] Helldivers2 就是個世界級狗屎
05-05 11:35 HanadaIru
Re: [黑特] Helldivers2 就是個世界級狗屎
05-05 12:14 ririkasos
Re: [黑特] Helldivers2 就是個世界級狗屎
05-05 15:12 runacat
推 zero790425: 感謝 我晚點試試看1F 05/05 15:15
推 iam0718: 感謝作法分享2F 05/05 15:16
推 AN94: 退失敗了 我懷疑steam人手不夠處理 都罐頭回覆3F 05/05 15:17
→ starsheep013: 直接吃罐頭，現在有人退成功的？4F 05/05 15:21
推 ianlee0800: 我有退成功，雖然我只玩4小時而已5F 05/05 15:26
推 ruiun: 推，感謝6F 05/05 15:27
推 bag0831: 推7F 05/05 15:27
推 patrickleeee: 第一次一定吃罐頭 因為時數被打槍 第二次才會人去看8F 05/05 15:33
推 ikarifaye: 現在退 不一定會成.因為你還能玩啊= =6/4後就簡單了9F 05/05 15:33
→ s8018572: 退款至steam錢包一定成功率比較高吧 因為金融機構是很難搞的東西==
玩4小時 可以退 就超過原本的限制條件了啊10F 05/05 15:35
→ CARLORFFLIN: 去別的網站買來輸入序號的也幾乎會被直接打槍吧13F 05/05 15:38
→ r85270607: 畢竟不會只有這裡想到 這幾天肯定是超爆量的14F 05/05 15:42
推 zero790425: 我都只退錢包啊15F 05/05 15:50
推 qaz223gy: 退到錢包成功機率比較高16F 05/05 16:13
推 dos32408: 問了一些人的經驗好像如果你帳號本身沒有什麼退款經驗的話第一次退即使超過兩小時都比較容易退款成功17F 05/05 16:14
→ hoe1101: 買CDKEY不退正常19F 05/05 16:30

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