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來源：華碩美國官網新聞稿
https://www.asus.com/us/news/nythl3v1fqlpe8jy/

中文翻譯來源：HKEPC臉書粉專
https://www.facebook.com/hkepc/posts/...26FB4c2y9z6noLst4z6dayARLHAVsl
縮網址：
https://bit.ly/44Nq3AI

華碩美國分公司本月15日在官網發布了新聞稿

新聞稿標題：
Enhancing Our RMA Communication Processes in US and Canada
加強我們於北美地區的RMA溝通流程

以下是原文+HKEPC的翻譯並行：
Recent feedback has highlighted some gaps in our RMA communication process in
the US and Canada. We deeply apologize to our customers and the community for
any confusion and frustration they might have experienced from this. We have
taken your feedback to heart and are committed to making improvements.



We want to assure our customers that any repairs covered under the
manufacturer's limited warranty have always been and will continue to be free
of charge. It is never the intent of ASUS to charge any customers a fee that
does not directly address the device malfunctions they are experiencing. We
now recognize that the current process and the language used does not
adequately convey this information. We are working diligently to make changes
in the best interest of our customers.



In addition to addressing issues on an individual basis with our customers
that have come forward, we are also making changes to our RMA process.
Effective May 16th, 2024, we will implement the following actions to optimize
the customer repair experience:

除了針對提出問題的客戶逐一解決問題外，我們也對 RMA 政策進行了更改。自 2024 年
5 月 16 日起，我們將採取以下措施來優化客戶維修體驗：

We are revising our repair pricing structure for out-of-warranty products;
this includes a thorough review process for any abnormal pricing to ensure
consistency, transparency and fairness.

我們正在修改保固期外產品的維修定價結構；這包括對任何異常定價進行徹底的審查流程
，以確保一致性、透明度和公平性。

Currently, we perform a full analysis of devices sent for RMA, and send
customers a comprehensive list of available repairs, free and paid, in our
messaging to customers. We understand this may have caused confusion when a
customer has only ordered a specific repair. We will no longer automatically
offer repair quotations for cosmetic imperfections unless they affect the
device’s functionality or are specifically asked for by the customer.


clarity, so our customers always know what repairs will be offered for free,
and the terms and conditions relevant to the device in question.

我們將更新自動電子郵件系統的用語，以提高(語意)清晰度，以便我們的客戶始終了解將提供哪
些免費維修，以及與相關設備相關的條款和條件。

順便加上HKEPC小編做的梗圖
https://i.imgur.com/jLXkSeo.png
笑死

-
華碩居然道歉了
看來這次搶到刀的人是耶穌
不過看華碩的說明
新的RMA政策目前僅包含北美地區
他國事務 台灣消費者遇到了請自己去架刀爭取
至於(北美)華碩開出的這些承諾能否兌現
我只能說破損的信用是要靠時間修補的
繼續觀望囉
等板上勇者開箱Ally X

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※ 作者: E7lijah 2024-05-17 01:13:50
※ 文章代碼(AID): #1cHZxKPn (PC_Shopping)
※ 文章網址: https://www.ptt.cc/bbs/PC_Shopping/M.1715879636.A.671.html